The three prep moves heading into the final weeks of 2025

Hey Wranglers,

Most companies step into Q4 with this vague sense of dread.

Everyone's stretched thin, and somehow it always gets worse before it gets better.

I've spent the last few weeks talking to teams that have figured out how to avoid that spiral, and there are three deliberate moves organizations are making before things get crazy.

Thanks for reading.

Adam Smith
CEO & Founder, Wrangle

PS - The unsub URL is in the footer if you don’t want to hear from me/us anymore.

You can't manage what you can't see. I've watched too many teams burn time tracking down conversations that happened three channels ago or trying to remember who was supposed to handle that urgent client thing from yesterday.

The teams that survive Q4 intact spend time upfront making every request visible in one place. Email, Slack DMs, random thread mentions — it all goes somewhere trackable. One place to see every request, every status, every backlog item.

Ironically, we ended up showing more data than before when we built this for ourselves. Turned out we had no idea how much volume we were actually handling until we could see it all in one view.

Here's something I didn't expect: customers can wait for solutions. They struggle to wait for acknowledgment.

The longer someone waits just to hear "we see you," the worse their experience becomes. They escalate. They get frustrated. They start pinging multiple people or posting about it publicly.

Fast acknowledgment creates calm customers, even when the actual fix takes time. We've seen satisfaction scores jump 50-60% just from making sure people know their request landed and someone's on it.

Your best people are about to become bottlenecks. The ones who know everything, who can solve the weird edge cases, who remember that obscure workaround from two years ago.

In Q4, those people turn into traffic jams. Every ticket escalates to them, and they become the single point of failure. As a result, everyone suffers for it.

The answer is capturing what they know, so your whole team can access that expertise without constantly pulling them into every conversation.

We've found that 60-70% of requests are actually repetitive. Most teams think it's way less because they're too busy typing the same answer for the fifth time to notice the pattern.

What's your team's biggest friction point heading into year-end? I'm curious what slows you down most when volume spikes. Is it visibility, response time, or something else entirely?

Wrangle turns any DM or Slack thread into a trackable ticket, no portals required.

That means your Slack conversations become visible, reportable, and countable. Instead of showing 40 tickets in the portal, Wrangle reveals the 200 you actually handled and proof that protects headcount and keeps teams sane.

Our AI capabilities help too. We deflect repetitive requests automatically by searching your knowledge base and past tickets. We power AI co-pilots that suggest responses to your agents in real-time. We make your experts scale without becoming bottlenecks.

👉 See how Wrangle works

Enjoy some of the time off this weekend.