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Wrangle It

Wrangle It

Modern insights for overworked ops teams, written by Wrangle Founder & CEO Adam Smith.

The Knowledge Base Problem

Sep 8, 2026

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4 min read

The Knowledge Base Problem

Your AI is only as reliable as the knowledge behind it.

The Surveillance Problem

Aug 25, 2026

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4 min read

The Surveillance Problem

When you tell a team you're going to start tracking their work, the first thing they hear is "we're watching you."

What Running Service Operations in Microsoft Teams Actually Looks Like

Aug 11, 2026

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2 min read

What Running Service Operations in Microsoft Teams Actually Looks Like

Practical moves for ops teams drowning in DMs.

You Can Build a Ticketing System in an Afternoon, but Here's What Breaks in Month Four.

Jul 14, 2026

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3 min read

You Can Build a Ticketing System in an Afternoon, but Here's What Breaks in Month Four.

Someone convinced leadership it could be vibe-coded in a sprint.

The Rules Changed. Nobody Sent a Memo.

Jun 30, 2026

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3 min read

The Rules Changed. Nobody Sent a Memo.

What it actually feels like to build a company when the playbook rewrites itself every few months.

The Two AI Failure Modes Nobody Wants to Talk About

Jun 16, 2026

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4 min read

The Two AI Failure Modes Nobody Wants to Talk About

IT thinks they have it figured out. HR thinks it will get them fired. Neither is right, and both are quietly killing AI projects.

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Wrangle It

Modern insights for overworked ops teams, written by Wrangle Founder & CEO Adam Smith.